Dispute process
Overlapping claims happen — a charger changes programs, a serial is mistyped, two installers each believe they registered it. The dispute process gives both parties a neutral, recorded path from an open conflict to a recorded outcome.
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1 Open
A party opens a dispute
When two registrations overlap, the registry records an advisory conflict. Either organization that is a party to the conflict can open a dispute from its active registration, stating a reason. The parties can exchange messages on the dispute.
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2 Under review
The registry operator reviews it
The registry operator moves the dispute under review. The operator is a neutral facilitator: their role is to keep an accurate, auditable record — not to take a side.
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3 Resolved
The outcome is recorded
When the parties reach an outcome, the operator records a resolution note and the dispute is marked resolved. The registry records the outcome the parties reached — it never decides ownership.
The registry records outcomes, it never decides ownership.
Resolving a dispute does not assign ownership or allocate any credit. It records what the parties agreed, with an audit trail, so each program can act on an accountable, shared record.